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Credit Card Support Administrator, Banking - Guernsey

  • Location: Guernsey
  • Salary: Market related per year
  • Job Type:Permanent

Posted about 1 month ago

  • Contact: Carla Whitham
  • Contact Email: carla.whitham@ap-personnel.com
  • Contact Phone: +44 1481 743078
  • Expiry Date: 09 August 2024
  • Job Ref: 47908

Our client is seeking to appoint a Credit Card Support Administrator to join their credit card team to provide support to their analysts through preparing application reviews, providing customer support and undertaking additional operational tasks.

Your responsibilities will include preparing credit card applications packs for review by the Credit Card Analysts, assist customers with digital onboarding, respond to customer enquiries, emails, and telephone calls.   You will assist customers with resolving issues related to credit card transactions, complete the daily administration tasks within the team, and assist in the set-up and management of direct debits.

Your qualifications and skills should include strong analytical skills, with a desire to become a knowledgeable in credit card support, have a desire to build-up knowledge to have an understanding of financial crime/fraud risk. You will need strong communication, presentation and interpersonal skills, have a passion for delivering a great customer experience, strong problem-solving, organisation, time management and delegation skills.  Prior experience is not a pre-requisite for this role.

To apply for this role please send a copy of your CV to carla.whitham@ap-personnel.com or call 01481 743078.  Please note applications can only be taken from candidates living in Guernsey who are in the possession of a Guernsey Resident Working Permit.

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