Our client are looking for a Customer Service Executive to provide support in the Local Banking Department to assist with the servicing of clients.
Your responsibilities will include:
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Assisting in the day-to-day servicing of existing clients.
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Communicating with clients to resolve queries and carrying-out call-backs.
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Assisting with new client onboarding process, including credit cards.
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Executing client instructions in a timely manner.
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Assisting clients with online banking set up, activation and queries.
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Identifying opportunities to cross and up sell the bank's products and services.
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Active contribution towards the bank's financial targets.