Our client is seeking to appoint a Customer Support Officer, working 37 hours per week, which will be on a shift rota basis to include evenings, weekends, and bank holidays.
The successful applicant will be required to assist customers with general and technical enquiries by providing support on products and services. In addition to this, you will be required to provide technical support for mobile and broadband services, as well as working with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting.
The successful candidate must have strong technical knowledge to support broadband, mobile and home phone problem solving. Candidates will be organised, have the ability to build strong relationships, be willing to work outside normal working hours to provide customer focused support shifts and be eager to learn new skills and technology.
To apply for this role please send a copy of your CV to carla.whitham@ap-personnel.com please note applications can only be taken from candidates who are in the possession of a Guernsey Resident Working Permit.
AP Group is acting as an introductory service in relation to this vacancy. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide to AP Group and its subsidiaries will be subject to the protection of Data Protection Laws, our policy for which can be found at https://www.apgroupglobal.com/privacy-notice/
