We are looking to recruit a Customer Support Centre Manager who will be responsible for the effective management and leadership of the customer support centre to ensure a timely, efficient, accurate and high-quality customer service experience.
The applicant will be responsible for effective management and leadership of the customer support centre. The team assists customers with general and technical enquiries by providing support on products and services including sales, service, provisioning, billing, payments, faults, and mobile help desk.
In addition to this, you will be required to work across the business at all levels to champion customer service best practice, working towards key business objectives, team targets, service level agreements, improve operational effectiveness and mentoring and coaching as necessary.
Additionally, the successful candidate will be required to ensure an adequate resource is in place to meet customer demands, recruiting as necessary, developing team members, driving own performance. There will be some project management and a need to keep abreast of technological developments.
It is a prerequisite that applicants should have a minimum of 5 years proven experience of managing and leading a team of customer service professionals. Strong communication and interpersonal skills, good analytical and problem solving and someone who is driven and self motivated.
If you wish to apply for this customer support centre manager role or require further information please contact Mark Jeffreys on 01481 743072, or if you prefer email your CV to mark.jeffreys@ap-personnel.com.
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