General Insurance & Broking Recruitment
AP Personnel supports clients hiring insurance and broking staff from trainee through to team leader level across Guernsey, Jersey and the Isle of Man. We recruit for permanent, temporary and contract roles with brokers, insurers and intermediaries, covering commercial and personal lines, claims and underwriting support.
Insurance broking in the islands is a small market with long-standing relationships. Brokers deal with the same clients, underwriters and adjusters over many years, which makes reputation and discretion important on both sides of a search. Our consultants work with clients to identify candidates for broking, account handling, claims, underwriting support and client services roles.
Insurance and broking roles we recruit for
AP Personnel recruits for a range of insurance and broking roles, including:
Insurance Broker
Commercial Insurance Broker
Personal Lines Broker
Trainee Broker
Account Handler
Commercial Account Handler
Personal Lines Account Handler
Account Executive, Broking
Broking Support Administrator
Claims Handler
Claims Administrator
Claims Technician
Underwriting Assistant
Underwriter
Renewals Administrator
Client Services Administrator, Insurance
Assistant Manager, Broking
Titles in insurance are used loosely and vary between firms. We work with clients to understand the substance of each role, including whether it is commercial or personal lines, how much of a book the person inherits, whether they are expected to service or develop it, and what underwriting authority sits with the position.
Commercial lines and broking
Commercial broking is the technical end of the discipline: understanding a client’s business well enough to place the right cover, negotiating with underwriters, handling mid-term adjustments and running renewals to a deadline.
It is also where the local candidate pool is thinnest, because the expertise takes years to build and people rarely move once they have it. Clients willing to develop a strong personal line or claims candidate into commercial work consistently fill roles more quickly than those who are not.
Personal lines and client service
Personal lines is higher volume and more customer-facing, covering motor, household, travel and smaller commercial risks handled largely by telephone and email, where accuracy and tone do most of the work.
It is the most accessible entry point into insurance and a common route in for candidates from retail, hospitality or contact centre backgrounds.
Claims and underwriting support
Claims work runs from first notification through to settlement and calls for people who can stay patient and clear while a client is dealing with a difficult situation. Underwriting support covers risk information, referrals, documentation and renewals.
Both are established careers in their own right, and both provide a route into broking for candidates who want to move across.
Qualifications and study support
The Chartered Insurance Institute route, from Cert CII through to the diploma, is the standard qualification framework locally, and most established employers fund it.
We work with candidates at every stage, from those with no insurance background through to diploma-qualified brokers. Where study support is available, we would recommend including it in the advertised role, since candidates use it when deciding where to apply.
How we support insurance recruitment
Before a search begins, our consultants establish whether the role is personal or commercial, the size and nature of the book, the service and development expectations, and the level of underwriting authority attached.
We also test whether insurance experience is genuinely essential. For personal lines and claims it frequently is not, and widening the brief to strong customer service candidates fills roles that might otherwise stay open.
From role briefing and candidate search through to shortlist preparation, interview coordination and appointment support, AP Personnel provides practical guidance throughout. In a market where most people know one another, we handle approaches discreetly.
Looking for an insurance job?
AP Personnel also supports candidates looking for insurance and broking jobs across Guernsey, Jersey and the Isle of Man. Whether you are new to insurance, working towards a Cert CII, or an experienced account handler ready for a broking role, our consultants can help you explore suitable opportunities.
We can advise on current vacancies, CV preparation, interview expectations and realistic salary levels. Captive insurance and pension vacancies are covered on our captive insurance and pension page, and branch manager, head of broking and director appointments are handled by AP Executive, the senior-level recruitment division of AP Group.
Insurance recruitment FAQ
What insurance and broking roles does AP Personnel recruit for?
AP Personnel recruits junior to mid-management insurance staff across Guernsey, Jersey and the Isle of Man, including brokers and trainee brokers, commercial and personal lines account handlers, broking support administrators, claims handlers and technicians, underwriting assistants, renewals administrators and team leaders.
Do I need insurance experience to get an insurance job?
Not for most personal lines, claims and administration roles, where clients weigh accuracy, communication and a willingness to study towards a CII qualification more heavily. Commercial broking usually does require relevant sector experience.
What is the difference between an account handler and a broker?
Account handlers service an existing book, covering renewals, adjustments, queries and documentation. Brokers also place risks with underwriters and are usually expected to develop the relationship and, in some firms, win new business. The titles are used loosely and vary between employers.
Do you recruit for captive insurance roles?
Captive insurance, insurance management and pensions vacancies are covered on our captive insurance and pension page. General insurance, broking, claims and underwriting roles are handled here, and our consultants will direct you to the right team.
Does AP Personnel recruit senior insurance roles?
Broking is a discipline where the step into management often happens in post rather than through a move, so most of what we handle sits at broker, account handler and team leader level. Branch manager, head of broking and director appointments are handled by AP Executive, the senior-level recruitment division of AP Group.