We are looking to recruit a Customer Support Officer based in Guernsey or IOM working 37 hours a week on a shift rota basis to include evenings, weekends and bank holidays.
The successful applicant will be required to assist customers with general and technical enquiries by providing support on products and services including Sales, Service, Provisioning, Billing, Payments, Faults, Assist Conference Bureau and the Mobile helpdesk.
In addition to this, you will be required to provide technical support on fault finding on mobile and broadband services, as well as working with the engineering teams to resolve faults. The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting.
The successful candidate will have an excellent telephone manner and listening skills and experience of Customer Service. The candidate must have strong technical knowledge to support broadband, mobile and home phone problem solving.
To apply for this role please send a copy of your CV to Carla.firstname.lastname@example.org or call 743078.
AP Group is acting as an introductory service in relation to this vacancy. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide to AP Group and its subsidiaries will be subject to the protection of Data Protection Laws, our policy for which can be found at https://www.apgroupglobal.com/privacy-notice/